- Adesso Warranty Information
Adesso Warranty Information
160 Commerce Way
Walnut, CA 91789
Phone (909) 839-2929 Fax (909) 839-2930
Adesso Inc. provides a 1 year limited warranty for the quality of all its products in materials and workmanship. During this period, Adesso will repair or replace all merchandise, which proved to be defective. However, Adesso will not warranty any product which has been subjected to improper freight handling/shipping abuse, neglect or unauthorized repair or installation. The warranty also will not cover products installed with non-Adesso components and product with broken sealed and assembly trace. In addition, Adesso cannot accept any returns or exchanges outside the USA, which are not purchased from Adesso directly. After replacement of RMA, Adesso reserves the right to request the total cost of the replacement products with broken seals or assembly trace.
Alterations, Modifications and Attachments
Any alteration, additions, improvement or attachment on the products not authorized in writing by Adesso shall solely be at the BUYER'S own expense and risk. If operations of the products is affected in any way by alterations, improvements, modifications or installation, the warranty shall be deemed waived by the buyer and Adesso shall have no further obligations to the buyer.
Return Merchandise Policy
Should a product(s) fail during the warranty period, certain procedure should be followed for Adesso to serve the buyer more efficiently.
Email the RMA department at Adesso to obtain a RMA number. ( email@example.com ) RMA numbers will only be issued by email, phone, or fax service. RMA numbers will be voided, if defective merchandise has not been received by Adesso within 15 days after a RMA number is issued. Adesso will not be responsible for any lost items that cannot be traced as delivered to Adesso. End user is responsible for shipping cost to Adesso. Any merchandise returned without a RMA # on its packaging will be returned. The following must be available to request a RMA number:
a). Invoice date & number.
b). Product description and serial number.
c). DETALIED reason for return.
Requirement for the RMA processing:
a). A copy of original invoice with item and serial number.
b). A detail note detailing all problems.
c). All returned product(s) must be packed in the original packaging. Improper packaging may void warranty.
d). RMA number clearly marked on mailing label and shipping containers.
e). Shipping costs for returning defective products to Adesso is the buyers responsibility.
f). No shipments can be made to shipping addresses outside of the continental United States.
Return for Credit
(1) All sales returns must be processed at Adesso via email BEFORE returning your item. Please email
firstname.lastname@example.org for a RMA # for credit and please state that you want to return your item for credit.
(2) Any returned merchandise will not be accepted unless it is unused and packed in the original container with complete parts manual and accessories.
(3) To receive credit, product(s) must be return within 30 days from the invoice date. A minimum of 15% will be charge as a restocking fee against any return merchandise for any non-defective reason.
Damage on Arrival
For all DOA products, the buyer is required to call for a RMA number within 15 days of the received product.
Lead Time of Service
(1) All replacements are subject to stock availability and will be handled within 3-5 business days. Please allow 4-7 days (depending on destination address) of estimated time, for the delivery of your replaced product.
(2) All shipment returned to the buyer will be by FEDEX ground. The buyer is responsible for the difference of the freight charge if expedited service is requested.
(1) Adesso hourly labor rate - $60.00 (minimum 30 minutes)
(2) Product returned without deficiencies - $20.00 per item plus $15.00 handling fee and freight charge.
(3) Out of warranty product(s) - $40.00 per item plus freight.
(4) Refused shipment - $15.00 charge plus freight.
For warranty service outside of the United States or Canada, customer must bear the cost of shipping in both directions. Please contact email@example.com for instructions.