- ESI Warranty Information
ESI Warranty Information
ESI Ergonomic Solutions provides a lifetime warranty on articulating arms and keyboard platforms and a two year warranty on palm rests. Warranty information on additional products is available upon request. Warranties are based on normal installation and use of products in a standard 8-hour shift.
What is not covered:
Warranties do not apply to damage in shipment caused by carriers and defects caused by improper installation, use, or conditions. Products that are modified or tampered with in any way by any person other than an authorized ESI Representative will not be covered under warranty. Costs (such as installation or labor fees) incurred due to replacement of products will not be covered under warranty.
In our continued effort to provide complete ergonomic solutions to our customers, it is our commitment to stand behind any ESI Ergonomic Solutions product.
Custom products (non-catalog and special order) are non-returnable. Costs associated with installation, etc. of defective parts will not be reimbursed.
After packages have been inspected and approved, your account will be credited appropriately or a replacement will be sent if requested. No credit will be issued for damaged or unauthorized product returns.